Roles+and+Responsiblilities

ROLES AND RESPONSIBILITIES IT Department   The district currently manages separate technologic assets comprising networked routers and switches, wireless access points, networked servers, office and classroom workstations, display monitors, video projectors, network cabling, telephony switches, individual telephones, network filtering and monitoring appliances, battery UPS devices, keyboards and pointing devices (mice and pens).
 * Description of the level of ongoing technical support the district will provide **

To manage these assets, the district currently has a staff of four technicians, including a technical services supervisor to monitor, maintain, troubleshoot, repair and replace infrastructure assets as needed throughout. The division of labor for the management of assets is divided along networked asset and classroom asset technical maintenance and management functions.

The Technical Services Supervisor and the Systems Technician II positions are responsible for all aspects of the district wide ‐ area network and the local area networks at each school sites. This includes but is not limited to installation, monitoring, maintenance, management and repair of all networked connectivity devices such as switches, access points and routers, networked servers, laptops. PDAs, network cabling, telephony switches and telephones. Additionally they are responsible for the configuration and updating of all operational software for these devices. They are also responsible for the installation, hardware/software configuration and maintenance of internet/spam filtering appliances, network backup devices and networked printers/scanners/copiers. 

The two Site Support technicians are responsible for the installation, maintenance troubleshooting and repair of all classroom computer systems, printers, cabling to network jacks and “smart board” devices. They also perform operating system, application and management utility software installation, configuration and maintenance. They occasionally assist the Technical Services Supervisor with network maintenance issues as directed.

The Technical Services Supervisor is additionally responsible for managing the technical services staff duties and assignments. This position additionally performs the administrative duties necessary to manage the department. The supervisor works directly with the Director of Technology and Student Assessment in making assessments and developing specifications for and testing new technologies. The supervisor will also act in an advisory capacity to district departments and schools when assessing new information systems and hardware.

The department has utilized a networked relational database for the last 10 years to input and monitor all work requests in real time. They will be instituting a real ‐ time web browser ‐ based work request system by Fall of 2010. The department utilizes a variety of tools to remotely monitor and manage network assets and workstations to optimize their efficiency given the large number of technology assets within the district.

A Computer Systems Technician visits each school one day per week to address any technical issues that the school may be experiencing. The District recently developed an on ‐ line work request system for timely monitoring of technology support issues but Technology Services supervisors or by the technology user at the school site. The system monitors and documents the status and disposition of any work request by any user in the system.




 * Service

s S

pervisor**